Customer Service Supervisor


Who we are

We are an internationally-funded FinTech startup looking for the brightest minds in Cambodia. Working with some of the biggest names in the FinTech industry, we’ve created a product that will revolutionise the local market before taking on the world. We're ready to take our business to the next level and for that we need you! We have plans for rapid growth – the sooner you join our team, the greater the benefits you’ll receive. Committed to becoming a world-class organisation, our employees and customers are our focus. Our team is comprised of local and international professionals who are driven by innovation and excellence. We want to put Cambodia on the map in the FinTech sector, and as our global investors agree, Clik is the answer. At this stage, we have the funding to offer secure jobs with a lot of room for growth, training and career progression - it’s a win-win situation.

team


What you will do:

You will be responsible for:

  • Reporting to the Director of Contact Center;
  • Working with Contact Center management and HR to determine corrective action and administers accordingly;
  • Maintaining productivity and availability of Contact Center;
  • Ensuring smooth running of daily processes to meet service commitment level;
  • Serving as escalation point to communicate promptly to IT and other divisions when related issues occur; including extended evening hours and weekends to ensure timely recovery;
  • Developing schedules that effectively deliver staffing levels that consistently achieve service level commitments;
  • Reviewing and processing schedule change requests;
  • Scheduling, re-scheduling, and optimization of team meetings, one on ones, training;
  • Interacting in a professional manner and promoting team work within Contact Center and other departments;
  • Taking on other tasks or projects to support the team and Contact Center operations.

What we are looking for:

We are looking for someone with:

  • A bachelor’s degree;
  • Proficiency in English and Khmer;
  • 2+ years relevant experience in customer services, operations, and leadership;
  • Previous experience in one of the areas is preferred: Workforce Management, KYC, Financial Services (onboarding or servicing), Complaints handling;
  • Ability to work autonomously and find solutions to problems;
  • A great match with our strong and value driven culture;
  • High attention to detail with experience working to a tight deadline;
  • Comfort working in highly dynamic and high uncertainty environments;
  • Excellent communication skills;
  • Ability to build consensus and relationships among managers, partners, and employees;
  • Tech-savviness - up to date and at ease with the latest online communication & productivity tools;
  • Willingness to work in Shifts.

Amazing Bonuses and Benefits provided by Clik:

Room to grow

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Our senior team is willing to lend guidance to help you improve your skill-set as well as provide you with training resources; and as a start-up there will be plenty of opportunities for career progression.

Fun and dynamic work culture

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We aim to hire people who fit well with our office culture, so you’ll be surrounded by like-minded people who believe in the mantra, “work hard, play hard”.

“Silicon Valley” style workplace

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Superb office, stimulating environment, access to new hardware and software to make your job easier and more efficient while working in collaborative teams.

Appealing bonus and benefits

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Extensive training, insurance, flexible holidays, cash bonus and more - Clik believes in employee welfare.


Sound like the job for you? Send your CV and cover letter to chakrya.sam@clik.asia or info@clik.asia to apply.

Contact Us

Clik Payment (Cambodia) Co. Ltd.
No. 86AB, Street 13, Sangkat Phsar Kandal 1, Khan Daun Penh,
Phnom Penh 12204
Cambodia

If you have any questions, concerns or feedback, please send us an email. We would love to hear from you! We will endeavor to respond to all emails within 2 business days.

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© 2018 Clik Payment (Cambodia)