Customer Service Specialist

Who we are

We are an internationally-funded FinTech startup looking for the brightest minds in Cambodia. Working with some of the biggest names in the FinTech industry, we’ve created a product that will revolutionise the local market before taking on the world. We're ready to take our business to the next level and for that we need you! We have plans for rapid growth – the sooner you join our team, the greater the benefits you’ll receive. Committed to becoming a world-class organisation, our employees and customers are our focus. Our team is comprised of local and international professionals who are driven by innovation and excellence. We want to put Cambodia on the map in the FinTech sector, and as our global investors agree, Clik is the answer. At this stage, we have the funding to offer secure jobs with a lot of room for growth, training and career progression - it’s a win-win situation.


What you will do:

You will be responsible for:

  • Reporting to the Director of Customer Services;
  • Responding to Customer Services inquires and issues;
  • Helping guide and educate customers about Clik’s products;
  • Owning problems through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the team;
  • Researching complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues;
  • Meeting the established KPI for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance;
  • Taking on other tasks or projects to support the team and Customer Services operations;
  • Willing to work in Shifts.

What we are looking for:

We are looking for someone with:

  • A bachelor’s degree
  • Proficiency in English and Khmer;
  • 2+ years relevant experience in one of the areas is required: KYC, AML, Due Diligence, Customer Services, Contact Center, or Financial Services;
  • Ability and willingness to learn quickly;
  • Excellent communication skills;
  • Ability to solve problems timely and effectively;
  • A great match with our strong and value driven culture;
  • Ability to build great teamwork and friendly working environment;

Amazing Bonuses and Benefits provided by Clik:

Room to grow


Our senior team is willing to lend guidance to help you improve your skill-set as well as provide you with training resources; and as a start-up there will be plenty of opportunities for career progression.

Fun and dynamic work culture


We aim to hire people who fit well with our office culture, so you’ll be surrounded by like-minded people who believe in the mantra, “work hard, play hard”.

“Silicon Valley” style workplace


Superb office, stimulating environment, access to new hardware and software to make your job easier and more efficient while working in collaborative teams.

Appealing bonus and benefits


Extensive training, insurance, flexible holidays, cash bonus and more - Clik believes in employee welfare.

Sound like the job for you? Send your CV and cover letter to or to apply.

Contact Us

Clik Payment (Cambodia) Co. Ltd.
No. 86AB, Street 13, Sangkat Phsar Kandal 1, Khan Daun Penh,
Phnom Penh 12204

If you have any questions, concerns or feedback, please send us an email. We would love to hear from you! We will endeavor to respond to all emails within 2 business days.

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© 2018 Clik Payment (Cambodia)