Customer Service Supervisor

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As Clik’s Customer Service Supervisor your role will include:

  • Reporting to the Director of Contact Centre
  • Working with Contact Centre management and HR to determine corrective action and administer accordingly
  • Maintaining productivity and availability of Contact Centre
  • Ensuring smooth running of daily processes to meet service commitment level
  • Serving as an escalation point to communicate promptly with IT and other divisions when related issues occur. This includes extended evening hours and weekends
  • Developing schedules that effectively deliver staffing levels that consistently achieve service level commitments
  • Reviewing and processing schedule change requests
  • Scheduling, re-scheduling, optimisation of team meetings, one on ones and training
  • Interacting in a professional manner and promoting team work within the Contact Centre and other departments
  • Taking on other tasks or projects to support the team and Contact Centre operations


We are looking for someone who ideally has:

  • A bachelor’s degree
  • Proficiency in English and Khmer
  • 2+ years relevant experience in Customer Service, Operations, and Leadership roles
  • Previous experience in one of the areas is preferred: Workforce Management, KYC, Financial Services (onboarding or servicing), Complaints handling
  • Ability to work autonomously and efficiently to solve problems
  • Eager to fit in with our strong and value-driven culture
  • Good attention to detail with experience working to tight deadlines
  • Comfortable working in highly dynamic and rapidly evolving environments
  • Excellent communication skills
  • Ability to build consensus and relationships among managers, partners, and employees
  • Up to date knowledge of technology and a good understanding of the latest online communication and productivity tools
  • Willingness to work in shifts

What we offer

Our employees are the are the heart and soul of Clik. When you work with us you’ll get the best training, some fantastic incentives and a working environment that is exciting, challenging and full of opportunities. We also believe in striking a good work / life balance and outside of the office Clik will provide you with support ranging from phone bill allowances and health insurance to paid maternity and paternity leave.

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Sound like the job for you?

Send your CV and cover letter to careers@clik.asia to apply.