WE ARE HIRING

Customer Service Supervisor

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WHAT YOU WILL DO

As Clik’s Customer Service Supervisor your role will include:

  • Reporting to the Director of Contact Centre
  • Working with Contact Centre management and HR to determine corrective action and administer accordingly
  • Maintaining productivity and availability of Contact Centre
  • Ensuring smooth running of daily processes to meet service commitment level
  • Serving as an escalation point to communicate promptly with IT and other divisions when related issues occur. This includes extended evening hours and weekends
  • Developing schedules that effectively deliver staffing levels that consistently achieve service level commitments
  • Reviewing and processing schedule change requests
  • Scheduling, re-scheduling, optimisation of team meetings, one on ones and training
  • Interacting in a professional manner and promoting team work within the Contact Centre and other departments
  • Taking on other tasks or projects to support the team and Contact Centre operations

WHAT WE ARE LOOKING FOR

We are looking for someone who ideally has:

  • A bachelor’s degree
  • Proficiency in English and Khmer
  • 2+ years relevant experience in Customer Service, Operations, and Leadership roles
  • Previous experience in one of the areas is preferred: Workforce Management, KYC, Financial Services (onboarding or servicing), Complaints handling
  • Ability to work autonomously and efficiently to solve problems
  • Eager to fit in with our strong and value-driven culture
  • Good attention to detail with experience working to tight deadlines
  • Comfortable working in highly dynamic and rapidly evolving environments
  • Excellent communication skills
  • Ability to build consensus and relationships among managers, partners, and employees
  • Up to date knowledge of technology and a good understanding of the latest online communication and productivity tools
  • Willingness to work in shifts
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OUR BENEFITS

What we offer

Our employees are the are the heart and soul of Clik. When you work with us you’ll get the best training, some fantastic incentives and a working environment that is exciting, challenging and full of opportunities. We also believe in striking a good work / life balance and outside of the office Clik will provide you with support ranging from phone bill allowances and health insurance to paid maternity and paternity leave.

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Sound like the job for you?

Send your CV and cover letter to careers@clik.asia to apply.