WE ARE HIRING

Customer Service Specialist

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WHAT YOU WILL DO

As Clik’s Customer Service Specialist your role will include:

  • Reporting to the Director of Customer Services
  • Responding to Customer Services inquires and issues
  • Helping guide and educate customers about Clik’s products
  • Owning problems from start through to resolution on behalf of the customer in real time or through comprehensive and timely follow-ups with the team
  • Researching complex issues across multiple databases and working with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Meeting the established KPI for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
  • Taking on other tasks or projects to support the team and Customer Services operations
  • Willing to work in shifts

WHAT WE ARE LOOKING FOR

We are looking for someone who ideally has:

  • A bachelor’s degree
  • Proficiency in English and Khmer;
  • 2+ years relevant experience in one of the areas is required: KYC, AML, Due Diligence, Customer Services, Contact Center, or Financial Services;
  • Ability and willingness to learn quickly;
  • Excellent communication skills;
  • Ability to solve problems timely and effectively;
  • A great match with our strong and value driven culture;
  • Ability to build great teamwork and friendly working environment;
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OUR BENEFITS

What we offer

Our employees are the are the heart and soul of Clik. When you work with us you’ll get the best training, some fantastic incentives and a working environment that is exciting, challenging and full of opportunities. We also believe in striking a good work / life balance and outside of the office Clik will provide you with support ranging from phone bill allowances and health insurance to paid maternity and paternity leave.

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Sound like the job for you?

Send your CV and cover letter to careers@clik.asia to apply.