WE ARE HIRING

Customer Operations Supervisor

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WHAT YOU WILL DO

As Clik’s Customer Operations Supervisor your role will include:

  • Reporting to the Director of Customer Service and Contact Centre
  • Leading and controlling the Customer Service team to provide 5-star customer service
  • Managing dispute resolution and tracking reports
  • Being knowledgeable and updated on our products and systems
  • Training teams regularly about products, systems, and procedures
  • Driving and overviewing the team’s KPIs
  • Maintaining productivity and availability of the Customer Service team
  • Ensuring daily processes are smoothly running to meet service commitment levels
  • Serving as an escalation point to communicate promptly with IT and other divisions when related issues occur, this includes extended evening hours and weekends.
  • Scheduling, rescheduling, and optimizing team meetings as well as one on ones
  • Interacting in a professional manner and promoting teamwork within the Customer Service department and other departments 
  • Taking on other tasks or projects to support the team

WHAT WE ARE LOOKING FOR

We are looking for someone who ideally has:

  • At least a bachelor’s degree
  • Proficiency in English and Khmer
  • Previous experience in one of the preferred areas: customer services, contact centres or financial services
  • Quick, fluid thinking and a passion for self-improvement
  • Excellent communication skills
  • Good problem-solving skills
  • An eagerness to observe our strong and value-driven culture
  • The ability to work effectively in a team and assist in creating a friendly working environment
  • The willingness to work in shifts
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OUR BENEFITS

What we offer

Our employees are the are the heart and soul of Clik. When you work with us you’ll get the best training, some fantastic incentives and a working environment that is exciting, challenging and full of opportunities. We also believe in striking a good work / life balance and outside of the office Clik will provide you with support ranging from phone bill allowances and health insurance to paid maternity and paternity leave.

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Sound like the job for you?

Send your CV and cover letter to careers@clik.asia to apply.