Customer Operations Supervisor

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As Clik’s Customer Operations Supervisor your role will include:

  • Reporting to the Director of Customer Service and Contact Centre
  • Leading and controlling the Customer Service team to provide 5-star customer service
  • Managing dispute resolution and tracking reports
  • Being knowledgeable and updated on our products and systems
  • Training teams regularly about products, systems, and procedures
  • Driving and overviewing the team’s KPIs
  • Maintaining productivity and availability of the Customer Service team
  • Ensuring daily processes are smoothly running to meet service commitment levels
  • Serving as an escalation point to communicate promptly with IT and other divisions when related issues occur, this includes extended evening hours and weekends.
  • Scheduling, rescheduling, and optimizing team meetings as well as one on ones
  • Interacting in a professional manner and promoting teamwork within the Customer Service department and other departments 
  • Taking on other tasks or projects to support the team


We are looking for someone who ideally has:

  • At least a bachelor’s degree
  • Proficiency in English and Khmer
  • Previous experience in one of the preferred areas: customer services, contact centres or financial services
  • Quick, fluid thinking and a passion for self-improvement
  • Excellent communication skills
  • Good problem-solving skills
  • An eagerness to observe our strong and value-driven culture
  • The ability to work effectively in a team and assist in creating a friendly working environment
  • The willingness to work in shifts

What we offer

Our employees are the are the heart and soul of Clik. When you work with us you’ll get the best training, some fantastic incentives and a working environment that is exciting, challenging and full of opportunities. We also believe in striking a good work / life balance and outside of the office Clik will provide you with support ranging from phone bill allowances and health insurance to paid maternity and paternity leave.

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Sound like the job for you?

Send your CV and cover letter to careers@clik.asia to apply.