Contact Centre Supervisor

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As Clik’s Contact Centre Supervisor your role will include:

  • Reporting to the Director of Customer Service and Contact Centre
  • Leading and controlling the Contact Centre team to provide 5-star custom service
  • Overviewing and managing dispute resolution and tracking reports
  • Being knowledgeable about products and systems
  • Training teams regularly about products, systems, and procedures
  • Driving and overviewing the team’s KPIs
  • Maintaining productivity and availability of the Contact Centre
  • Ensuring daily processes are smoothly running to meet service commitment levels
  • Serving as an escalation point to communicate promptly with IT and other divisions when related issues occur, this includes extended evening hours and weekends
  • Developing schedules and effectively delivering staffing levels that consistently achieve service level commitments
  • Reviewing and processing schedule change requests
  • Scheduling, rescheduling, and optimizing team meetings as well as one on ones
  • Interacting professionally and promoting teamwork within the Customer Service department and other departments
  • Taking on other tasks or projects to support the team and Contact Centre operations


We are looking for someone who ideally has:

  • At least a bachelor’s degree
  • Proficiency in English and Khmer
  • 2+ years of relevant experience in customer service, operations, and leadership
  • Previous experience in one of the preferred areas: workforce management, KYC, financial services (onboarding or servicing), complaints handling
  • The ability to work autonomously and efficiently problem solve
  • An eagerness to observe our strong and value-driven culture
  • Good attention to detail with experience working with tight deadlines
  • Confidence working in highly dynamic and rapidly evolving environments
  • Excellent communication skills
  • The ability to build a consensus and relationships among managers, partners, and employees
  • Up-to-date knowledge of technology and a good understanding of the latest online communication and productivity tools
  • Willingness to work in shifts

What we offer

Our employees are the are the heart and soul of Clik. When you work with us you’ll get the best training, some fantastic incentives and a working environment that is exciting, challenging and full of opportunities. We also believe in striking a good work / life balance and outside of the office Clik will provide you with support ranging from phone bill allowances and health insurance to paid maternity and paternity leave.

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Sound like the job for you?

Send your CV and cover letter to careers@clik.asia to apply.